Refund policy

At MyGiftHome, your satisfaction is our top priority. We want every purchase to be a joyful experience. If for any reason you’re not completely happy with your order, we’re here to help with smooth and transparent return and refund solutions.

Important Notes

Customised or personalised items are non-returnable and non-exchangeable.
Items that have been opened, used, or are missing their original packaging are not eligible for return unless they arrived damaged, defective, or incorrect.
If you receive a damaged / defective / wrong item, we will offer a full refund or free replacement after verifying the issue.
Order modification or cancellation can only be accepted within 48 hours of payment.
Please keep the shipping label and original packaging. You may be asked to send a photo of the shipping label to process your request.
MyGiftHome reserves the right to adjust this policy without prior notice.

A) Returns

We accept unopened and unused product returns within 90 days of receiving your package.
A return form may be included in your parcel. We do not charge any restocking fee.

How to Initiate a Return

Contact Us: Email service@mygifthome.com with your order number and the reason for the return.
Approval: Our team will review your request and provide return instructions.
Return the Item: Ship the product back within 90 days after receiving the return instructions.
- Returns sent without approval or past the 90-day window may be rejected.

Important Notes

Unauthorized return packages may be delayed or rejected.
Parcels marked “Freight to Collect” will not be accepted.
If your original order includes free gifts or accessories, these must also be returned. Missing items will result in a deduction from your refund.

B) Return Shipping Charges

Shipping cost responsibility depends on the reason for return.

If MyGiftHome is at fault

(e.g., defective item, wrong product, shipping damage):

You will receive a full refund, including the original shipping fee.
Return shipping costs will be covered by MyGiftHome when confirmed with us before returning.

If the buyer is at fault

(e.g., incorrect order, change of mind):

You will receive a partial refund, excluding the original shipping fee.
Buyers are responsible for return and reshipping costs for exchanges.

C) Refunds

Refunds will be issued to the original payment method. You will receive an email confirmation once it’s processed.

Important Notes

Bank or transfer fees are not included in the refund and are borne by the buyer.
Refunds are processed within 3–5 business days after we receive and inspect the returned item.

D) Exchanges

We are happy to offer exchanges for a different size or variation, depending on stock availability and compliance with our return conditions.

Exchange Process

Email service@mygifthome.com with your exchange request and desired size/variant.
After we receive and inspect the original item, your replacement will be shipped.

Important Notes

Each item can be exchanged once only.
Buyers are responsible for all shipping fees for exchanges unless MyGiftHome is at fault.

E) Non-Returnable Items

The following products are not eligible for returns or exchanges:

Items purchased from unauthorized sellers or individuals
Items marked “Flash Sale”, “Final Sale”, or “As Is”
Customised or special-request products

Contact Us

If you have any questions, feel free to reach out:

📧 Customer Support: service@mygifthome.com
🌐 Website: https://mygifthome.com
🕒 Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)

Thank you for choosing MyGiftHome — we appreciate your trust!