Warranty Policy
At MyGiftHome, we stand behind the quality of our products. Your satisfaction and confidence in every purchase mean a great deal to us. To ensure peace of mind, we proudly offer a 12-month warranty on all eligible items.
12-Month Warranty Coverage
Our warranty covers manufacturing defects and quality-related issues that occur during normal, intended use of the product within 12 months from the date of purchase. This includes but is not limited to:
- Structural defects
- Material failures
- Functional issues not caused by misuse
- Workmanship defects
If your item experiences a problem within the warranty period, we will gladly assist with a replacement, repair, or partial/full refund, depending on the situation.
What Is Not Covered
The warranty does not apply to issues caused by:
- Improper use or handling
- Accidental damage
- Unauthorized repairs or modifications
- Normal wear and tear
- Cosmetic damage that does not affect function
- Loss or theft of the product
- Damage caused by using the product outside of its intended purpose
Customized or made-to-order items may have limited warranty depending on the customization details.
How to Make a Warranty Claim
To help us assist you quickly, please follow the steps below:
1. Contact Us: Email our support team with your order information and a brief description of the issue.
📧 service@mygifthome.com
2. Provide Documentation:
Please attach:
- Order number
- Clear photos or videos showing the issue
- Your contact details
3. Evaluation & Solution:
Our team will review your claim and respond within 2–3 business days with the next steps.
Depending on the situation, we may offer:
- A replacement product
- Replacement parts
- A refund
- Store credit
Return Shipping for Warranty Claims
- If the issue is confirmed to be a manufacturing defect:
MyGiftHome will cover the return or replacement shipping costs (when applicable). - If the issue is determined to be non-warranty related:
The customer may be responsible for return and reshipping fees.
Warranty Validation
To ensure proper warranty service:
- Keep your order confirmation or receipt
- Provide photos/videos showing the defect
- Ensure the product has not been altered, damaged, or misused
MyGiftHome reserves the right to determine if the product meets warranty conditions.
Contact Us
If you have questions about this warranty or need assistance with a claim, we’re here to help.
📧 Customer Support: service@mygifthome.com
🌐 Website: https://mygifthome.com
🕒 Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)
Thank you for choosing MyGiftHome. We appreciate your trust and are committed to providing both quality products and reliable support.